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FAQ's

How does ordering my candle work?

Our candles are custom combinations of your favorite labels and scents. First, select the label phrase you want in the "products" section. Second, select the size and scent for your candle in the drop down.

 

What will prevent my candles and wax melts from melting during shipping?

We use cool shield wraps on all products and ship only Monday-Wednesday during summer temperatures (June-Sept) in order to minimize the time your package is in transit. 

 

Whats in your candles and wax melts?

Our candles and wax melts are created with high quality ingredients including a coconut wax blend and phthalate-free fragrance. Our candles have a cotton wicks for cleaner burning. Wax melts also contain mica powder which adds the shimmer that reflects light.

 

Do you offer gift cards?

Yes! Gift cards ranging from $25-$100 can be found under the products tab, and also at the bottom of this page.

 

What is your return policy?

All sales are final. We do not refund or exchange orders. If your order arrives broken or damaged- email us at contact@ilaandco.com with your order # and a picture of your order. We will gladly replace your damaged items.

 

How do wax melts work?

Wax melts are easy to use and don't have an open flame. Place your wax melts in the dish of an electric (or tea light) wax warmer that is made specifically for wax melts. The wax melt with melt into liquid form creating a strong scent.

 

How do I care for my candle?

Basic candle care for a clean and long burn include the following: trim your wick to 1/4" before every burn, allow a full melt pool at each burn, snuff your candle instead of blowing out the flame and burn on an even surface away from drafts.

 

What is a wick trimmer for?

Wick trimmers are specifically designed to 1) make it easy to trim your wick before lighting and 2) allow you to avoid ever dropping your clippings in the wax.

 

How can I contact customer service?

You can email us at contact@ilaandco.com or you can click the link at bottom of this page called "contact us".